Privacy Policy

Effective date: July 02, 2025

FACTiven Sàrl ("FACTiven", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit or interact with our website.

1. Data Controller

The controller responsible for processing your personal data is:

FACTiven Sàrl
20, rue du Commerce
L-3895 Foetz-Mondercange
Luxembourg

RCS Luxembourg: B276361
VAT number: LU34755712

Email: email hidden; JavaScript is required

2. Personal Data We Collect

When you interact with our website, we may collect personal data that you voluntarily provide, such as:

• Name
• Email address
• Company name
• Information submitted through contact forms, demo requests, or other inquiries

We may also automatically collect limited technical information when you access the website, including:

• IP address
• Browser type and version
• Device type
• Pages visited and general website usage data

This information helps us understand how visitors use our website and allows us to improve its functionality and performance.

3. Purpose of Data Processing

Your personal data may be processed for the following purposes:

• Responding to inquiries or contact requests
• Providing information about our services
• Improving the functionality, usability, and performance of the website
• Ensuring the security and integrity of our systems

Personal data is processed based on one of the following legal bases under the GDPR:

• Your consent
• Our legitimate interest in operating and improving our website
• Compliance with legal obligations

4. Cookies and Analytics

Our website uses cookies and similar technologies to ensure proper functionality and to understand how visitors use the site.

Detailed information about the cookies we use, their purpose, and how you can manage your preferences is available in our Cookie Policy.

5. Data Sharing

FACTiven does not sell, rent, or trade your personal data.

Your data may be processed by trusted service providers that support the operation of our website, such as hosting providers or analytics services. These providers process data only on our behalf and in accordance with applicable data protection laws.

Our website is hosted by OVHcloud, located in France. OVHcloud may process limited technical data necessary to operate the hosting infrastructure.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

Information submitted through contact forms is typically retained only for the time necessary to respond to the request or maintain a business relationship.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

You may exercise your rights by contacting us at:

email hidden; JavaScript is required

8. Data Security

FACTiven implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.